:host,:root{color-scheme:light;--brand-paper:#f5f5f0;--brand-ink:#181818;--brand-coal:#242424;--brand-volt:#ffb800;--brand-volt-hover:#e6a600;--brand-volt-active:#d99b00;--neutral-50:#fbfbf8;--neutral-100:#f1f0e9;--neutral-200:#e5e3da;--neutral-300:#d4d2c8;--neutral-400:#a7a59b;--neutral-500:#64645e;--neutral-600:#525252;--neutral-700:#3b3b38;--neutral-800:#181818;--neutral-900:#121212;--red-700:#b42318;--red-800:#912018;--green-800:#166534;--amber-800:#92400e;--cyan-800:#155e75;--color-primary:var(--brand-volt);--color-primary-hover:var(--brand-volt-hover);--color-primary-active:var(--brand-volt-active);--color-primary-subtle:#fff4cc;--color-primary-border:#9a6900;--color-primary-ink:var(--brand-ink);--color-on-primary:var(--brand-ink);--color-secondary:var(--color-primary-subtle);--color-secondary-hover:#ffecb2;--color-on-secondary:var(--brand-ink);--color-link:var(--brand-ink);--color-link-hover:var(--neutral-600);--color-agent-message-bg:var(--neutral-100);--color-background:var(--brand-paper);--color-surface:#fff;--color-surface-muted:var(--neutral-50);--color-text:var(--brand-ink);--color-text-muted:var(--neutral-600);--color-border:var(--neutral-200);--color-border-strong:#77736a;--color-focus:var(--brand-ink);--color-control-accent:var(--brand-ink);--color-disabled:var(--neutral-100);--color-disabled-text:var(--neutral-500);--color-success:var(--green-800);--color-success-bg:#f0fdf4;--color-success-border:#bbf7d0;--color-warning:var(--amber-800);--color-warning-bg:#fffbeb;--color-warning-border:#fde68a;--color-danger:var(--red-700);--color-danger-hover:var(--red-800);--color-danger-bg:#fef2f2;--color-danger-border:#fecaca;--color-info:var(--cyan-800);--color-info-bg:#ecfeff;--color-info-border:#a5f3fc;--color-on-status:#fff;--font-sans:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe 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24/0.08);--icon-sm:1rem;--icon-md:1.25rem;--icon-lg:1.5rem;--breakpoint-sm:40rem;--breakpoint-md:48rem;--breakpoint-lg:64rem;--container-app:60rem;--container-auth:30rem;--container-form:26rem;--container-controls:36rem;--container-story:68rem;--container-card:32rem;--border-width-thin:1px;--border-width-strong:2px;--focus-outline-width:3px;--focus-outline-offset:2px;--interaction-press-offset:1px;--button-height-sm:var(--space-8);--button-height-md:var(--space-10);--button-height-lg:var(--space-12);--control-height-sm:var(--space-8);--control-height-md:2.625rem;--checkbox-size:1.125rem;--badge-height:1.5rem;--alert-accent-width:3px;--spinner-border-width:2px;--duration-fast:120ms;--duration-normal:180ms}:root{color-scheme:light}*,:after,:before{box-sizing:border-box}html{min-width:20rem}body,html{background:var(--color-background)}body{min-height:100vh;margin:0;color:var(--color-text);font-family:var(--font-sans);font-size:var(--text-md);line-height:var(--line-normal)}button,input,select{font:inherit}h1,h2,h3,p{margin:0}h1,h2,h3{color:var(--color-text);line-height:var(--line-tight)}h1{font-size:var(--text-3xl);font-weight:var(--font-weight-bold);letter-spacing:-.035em}h2{font-size:var(--text-xl);letter-spacing:-.02em}h2,h3{font-weight:var(--font-weight-semibold)}h3{font-size:var(--text-lg)}p{line-height:var(--line-relaxed)}code{overflow-wrap:anywhere;font-family:var(--font-mono);font-size:.9em}a{color:var(--color-link)}a:hover{color:var(--color-link-hover)}:where(a,button,input,select):focus-visible{outline:var(--focus-outline-width) solid var(--color-focus);outline-offset:var(--focus-outline-offset)}.workspace-shell{display:grid;min-height:100vh;grid-template-columns:4rem minmax(0,1fr);background:var(--color-background)}.workspace-sidebar{position:-webkit-sticky;position:sticky;top:0;display:flex;height:100vh;height:100dvh;flex-direction:column;border-right:var(--border-width-thin) solid var(--color-border);background:var(--color-surface);padding:var(--space-5) var(--space-2) var(--space-4)}.workspace-sidebar__brand-row{display:flex;align-items:center;justify-content:center;min-height:3rem;padding-inline:0;position:relative}.workspace-brand{display:inline-flex;min-width:0;align-items:center;width:2.75rem;height:2.75rem;justify-content:center;gap:0;border:0;border-radius:var(--radius-md);padding:0;background:transparent;color:var(--color-text);text-align:left;cursor:pointer}.workspace-brand__mark{display:grid;width:2.25rem;height:2.25rem;flex:0 0 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.workspace-sidebar__account-copy{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;-webkit-clip-path:inset(50%);clip-path:inset(50%)}.workspace-sidebar__tooltip{position:absolute;z-index:30;border:var(--border-width-thin) solid var(--neutral-700);border-radius:var(--radius-sm);background:var(--brand-coal);box-shadow:var(--shadow-md);padding:var(--space-2) var(--space-3);color:var(--brand-paper);font-size:var(--text-xs);font-weight:var(--font-weight-medium);line-height:var(--line-compact);white-space:nowrap;opacity:0;visibility:hidden;pointer-events:auto;transition:opacity var(--duration-fast) ease,visibility var(--duration-fast) ease,transform var(--duration-fast) ease}.workspace-sidebar:not(.workspace-sidebar--expanded) .workspace-nav__tooltip,.workspace-sidebar:not(.workspace-sidebar--expanded) .workspace-sidebar__brand-tooltip{top:50%;left:calc(100% + 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.workspace-sidebar__brand-tooltip{opacity:1;visibility:visible;transform:translate3d(0,-50%,0)}.workspace-sidebar:not(.workspace-sidebar--expanded) .workspace-sidebar__account:hover .workspace-sidebar__account-tooltip{transform:translateZ(0)}.workspace-nav{display:grid;align-content:start;grid-gap:var(--space-8);gap:var(--space-8);margin-top:var(--space-8)}.workspace-nav__group{display:grid;grid-gap:var(--space-1);gap:var(--space-1)}.workspace-nav__label{padding:0 var(--space-3) var(--space-2);color:var(--color-text-muted);font-size:.6875rem;font-weight:var(--font-weight-semibold);letter-spacing:.075em;line-height:var(--line-compact);text-transform:uppercase}.workspace-nav__link{display:flex;width:100%;min-height:2.75rem;align-items:center;justify-content:center;gap:0;border:1px solid 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var(--color-border);background:var(--color-surface);padding:var(--space-2) var(--space-8)}.workspace-org-switcher,.workspace-topbar__organization{display:flex;min-width:0;align-items:center;gap:var(--space-3)}.workspace-org-switcher__label{color:var(--color-text-muted);font-size:var(--text-xs);font-weight:var(--font-weight-semibold)}.workspace-org-switcher__select{width:auto;min-width:12rem;max-width:20rem;min-height:var(--button-height-sm);border-color:transparent;background-color:transparent;font-size:var(--text-sm);font-weight:var(--font-weight-semibold)}.workspace-org-switcher__refresh{width:2.25rem;min-width:2.25rem;padding-inline:0}.workspace-org-switcher__refresh svg,.workspace-topbar__menu svg{width:var(--icon-md);height:var(--icon-md)}.workspace-topbar__menu{width:2.5rem;min-width:2.5rem;padding-inline:0}.workspace-content{width:min(70rem,calc(100% - var(--space-16)));min-width:0;margin-inline:auto;padding-block:var(--space-8) 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h1{font-size:var(--text-3xl);letter-spacing:-.03em}.workspace-page-heading__description{color:var(--color-text-muted);font-size:var(--text-sm)}.workspace-period{flex:0 0 auto;border:var(--border-width-thin) solid var(--color-border);border-radius:var(--radius-pill);background:var(--color-surface);padding:var(--space-2) var(--space-3);color:var(--color-text-muted);font-size:var(--text-xs)}.workspace-period span{margin-left:var(--space-1);color:var(--color-text);font-weight:var(--font-weight-semibold)}.workspace-home,.workspace-section,.workspace-view-stack{display:grid;min-width:0;grid-gap:var(--space-6);gap:var(--space-6)}.workspace-home .workspace-page-heading,.workspace-section .workspace-page-heading{margin-bottom:0}.workspace-home .chat-metrics-card--compact{margin:0;border:0;padding:0;background:transparent;box-shadow:none}.workspace-content .organization-create-card,.workspace-content .workspace-error,.workspace-home .chat-inbox-card--compact,.workspace-home 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var(--space-3);color:var(--color-text-muted);font-size:var(--text-xs)}.workspace-account-id{display:flex;flex-wrap:wrap;align-items:baseline;gap:var(--space-1) var(--space-2);margin-top:var(--space-4);color:var(--color-text-muted);font-size:var(--text-xs)}.workspace-account-id code{color:var(--color-text)}.workspace-account-id__hint{flex-basis:100%;color:var(--color-text-muted)}.workspace-sidebar__close{width:2.5rem;min-width:2.5rem;font-size:var(--text-xl)}.workspace-shell__backdrop{display:none}.app-shell{width:min(var(--container-app),calc(100% - var(--space-6) - var(--space-6)));margin-inline:auto;padding-block:var(--space-12)}.app-shell--narrow{width:min(var(--container-auth),calc(100% - var(--space-6) - 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var(--space-4);margin-top:var(--space-5)}.page-message{margin-bottom:var(--space-6)}.section-heading,.workspace-role{display:flex;flex-wrap:wrap;align-items:center;gap:var(--space-2)}.section-heading{justify-content:space-between;margin-top:var(--space-8)}.member-create-form{margin-top:var(--space-3)}.member-create-form legend,.member-help{grid-column:1/-1}.member-help{font-size:var(--text-sm)}.loading-row,.member-help{color:var(--color-text-muted)}.loading-row{display:flex;align-items:center;gap:var(--space-3)}.audit-list,.member-list{margin:var(--space-4) 0 0;padding:0;list-style:none}.audit-item,.member-item{display:grid;grid-gap:var(--space-3);gap:var(--space-3);min-width:0;border-bottom:var(--border-width-thin) solid var(--color-border);padding:var(--space-4) 0}.audit-item:last-child,.member-item:last-child{border-bottom:0}.member-item__summary{display:flex;flex-wrap:wrap;align-items:center;gap:var(--space-2) var(--space-3);min-width:0}.member-item__id{min-width:0;overflow-wrap:anywhere}.member-item__actions{display:flex;flex-wrap:wrap;gap:var(--space-3);align-items:flex-start}.audit-item{grid-template-columns:minmax(10rem,auto) minmax(8rem,auto) minmax(0,1fr);align-items:baseline}.audit-item,.empty-state{color:var(--color-text-muted);font-size:var(--text-sm)}.empty-state{margin-top:var(--space-4)}@media (max-width:48rem){.app-shell{width:min(var(--container-app),calc(100% - var(--space-4) - var(--space-4)))}.page-header{align-items:stretch;flex-direction:column}.page-header>.ui-button{align-self:flex-start}.inline-form,.inline-form--create{grid-template-columns:minmax(0,1fr) minmax(0,1fr)}.audit-item{grid-template-columns:1fr;gap:var(--space-1)}}@media (max-width:40rem){.app-shell,.app-shell--narrow{width:min(var(--container-app),calc(100% - var(--space-4) - var(--space-4)));padding-block:var(--space-6)}.app-shell--narrow{width:min(var(--container-auth),calc(100% - var(--space-4) - 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.workspace-sidebar__brand-row{justify-content:space-between;padding-inline:var(--space-2)}.workspace-sidebar--expanded .workspace-brand{width:auto;height:auto;justify-content:flex-start;gap:var(--space-3);padding:var(--space-1)}.workspace-sidebar--expanded .workspace-brand__copy,.workspace-sidebar--expanded .workspace-nav__label,.workspace-sidebar--expanded .workspace-nav__link-label,.workspace-sidebar--expanded .workspace-sidebar__account-copy{position:static;width:auto;height:auto;overflow:visible;clip:auto;-webkit-clip-path:none;clip-path:none;white-space:normal}.workspace-sidebar--expanded .workspace-nav__label{padding:0 var(--space-3) var(--space-2)}.workspace-sidebar--expanded .workspace-nav__link{min-height:2.625rem;justify-content:flex-start;gap:var(--space-3);padding:0 var(--space-3)}.workspace-sidebar--expanded .workspace-sidebar__account{justify-content:flex-start;gap:var(--space-3);padding:var(--space-4) var(--space-2) 0}.workspace-sidebar--expanded .workspace-sidebar__tooltip{display:none}.workspace-shell__backdrop{position:fixed;z-index:110;inset:0;display:block;border:0;background:rgb(24 24 24/.36)}.workspace-topbar{padding-inline:var(--space-5)}.workspace-content{width:min(70rem,calc(100% - var(--space-10)))}}@media (max-width:40rem){.workspace-topbar{gap:var(--space-2);padding-inline:var(--space-3)}.workspace-org-switcher,.workspace-topbar__organization{flex:1 1;gap:var(--space-1)}.workspace-org-switcher__label{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;-webkit-clip-path:inset(50%);clip-path:inset(50%)}.workspace-org-switcher__select{width:100%;min-width:0;max-width:none;padding-inline:var(--space-2);font-size:var(--text-xs)}.workspace-org-switcher__refresh{width:2rem;min-width:2rem}.workspace-topbar>.ui-button{min-width:0;padding-inline:var(--space-2);font-size:var(--text-xs)}.workspace-content{width:calc(100% - var(--space-6));padding-block:var(--space-6) var(--space-10)}.organization-create-card__heading,.workspace-page-heading{align-items:flex-start;flex-direction:column}.workspace-page-heading h1{font-size:var(--text-2xl)}.workspace-members-heading{align-items:flex-start}}.chat-demo-shell{width:min(48rem,calc(100% - var(--space-8)));min-height:100vh;margin-inline:auto;padding-block:clamp(var(--space-10),12vh,var(--space-16));display:grid;align-content:start;grid-gap:var(--space-4);gap:var(--space-4)}.chat-demo-shell__configuration,.chat-demo-shell__description{max-width:42rem;color:var(--color-text-muted)}.chat-demo-shell__configuration{border-left:var(--alert-accent-width) solid var(--color-info);background:var(--color-info-bg);padding:var(--space-3) 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var(--color-border);border-radius:var(--radius-lg);background:var(--color-surface);box-shadow:var(--shadow-md);pointer-events:auto}.chat-widget__header{display:flex;justify-content:space-between;align-items:center;flex:0 0 auto;min-width:0;gap:var(--space-3);border-bottom:var(--border-width-thin) solid var(--color-border);padding:var(--space-4)}.chat-widget__header>div{min-width:0}.chat-widget__header h2{font-size:var(--text-lg);overflow-wrap:anywhere}.chat-widget__header h2:focus-visible{border-radius:var(--radius-sm);outline:var(--focus-outline-width) solid var(--color-focus);outline-offset:var(--focus-outline-offset)}.chat-widget__header>.ui-button{min-width:2.75rem;min-height:2.75rem}.chat-widget__eyebrow{color:var(--color-primary-ink);font-size:var(--text-xs);font-weight:var(--font-weight-bold);letter-spacing:.08em;text-transform:uppercase}.chat-widget__error,.chat-widget__loading,.chat-widget__notice,.chat-widget__status{flex:0 0 auto;min-width:0;margin:var(--space-3) var(--space-4) 0;border-radius:var(--radius-sm);padding:var(--space-2) var(--space-3);overflow-wrap:anywhere}.chat-widget__loading,.chat-widget__status{background:var(--color-info-bg);color:var(--color-text)}.chat-widget__notice{background:var(--color-warning-bg);color:var(--color-warning)}.chat-widget__error{background:var(--color-danger-bg);color:var(--color-danger)}.chat-widget__body{display:flex;min-width:0;min-height:0;flex:1 1 auto;flex-direction:column;overflow-x:hidden;overflow-y:auto;overflow-anchor:none;overscroll-behavior:contain;scroll-behavior:smooth;scroll-padding-block:var(--space-4)}.chat-widget__load-older{align-self:center;flex:0 0 auto;margin:var(--space-3) auto 0}.chat-widget__messages{display:flex;flex:0 0 auto;min-width:0;flex-direction:column;gap:var(--space-3);padding:var(--space-4)}.chat-widget__message{width:-moz-fit-content;width:fit-content;min-width:0;max-width:90%;border:var(--border-width-thin) solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface-muted);padding:var(--space-3);overflow-wrap:anywhere}.chat-widget__message--visitor{align-self:flex-end;border-color:var(--color-primary-border);background:var(--color-primary-subtle)}.chat-widget__message--human{border-left:var(--alert-accent-width) solid var(--color-info)}.chat-widget__sender{display:block;margin-bottom:var(--space-1);font-weight:var(--font-weight-semibold)}.chat-widget__message-delivery,.chat-widget__sender{color:var(--color-text-muted);font-size:var(--text-xs)}.chat-widget__message-delivery{display:inline-flex;align-items:center;-webkit-margin-start:var(--space-2);margin-inline-start:var(--space-2);border-radius:var(--radius-pill);padding:.1rem .45rem;font-weight:var(--font-weight-regular);line-height:var(--line-compact);vertical-align:middle}.chat-widget__message-delivery--failed{background:var(--color-danger-bg);color:var(--color-danger)}.chat-widget__message p{margin:0;white-space:pre-wrap;overflow-wrap:anywhere}.chat-widget__composer,.chat-widget__contact-form{display:grid;min-width:0;grid-gap:var(--space-2);gap:var(--space-2);border-top:var(--border-width-thin) solid var(--color-border);padding:var(--space-4)}.chat-widget__composer{flex:0 0 auto;padding-block:var(--space-3)}.chat-widget__composer-control{display:flex;min-width:0;align-items:center;gap:var(--space-2);border:var(--border-width-thin) solid var(--color-border-strong);border-radius:var(--radius-pill);padding:var(--space-1);background:var(--color-surface);transition:border-color var(--duration-fast) ease,box-shadow var(--duration-fast) ease}.chat-widget__composer-control:focus-within{border-color:var(--color-focus);box-shadow:0 0 0 3px rgb(37 99 235/.2)}.chat-widget__composer-control input{width:100%;min-width:0;min-height:2.75rem;flex:1 1 auto;border:0;border-radius:var(--radius-pill);padding:.7rem .85rem;background:transparent;color:var(--color-text);line-height:var(--line-normal)}.chat-widget__composer-control input:focus-visible{outline:none}.chat-widget__composer-control input::placeholder{color:var(--color-text-muted);opacity:1}.chat-widget__send.ui-button{width:2.75rem;min-width:2.75rem;min-height:2.75rem;flex:0 0 auto;border-radius:var(--radius-pill);padding:0}.chat-widget__send svg{width:1.25rem;height:1.25rem}.chat-widget__sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0);-webkit-clip-path:inset(50%);clip-path:inset(50%);white-space:nowrap}.chat-widget__contact-capture{flex:0 0 auto}.chat-widget__contact-form{gap:var(--space-3);padding:var(--space-4)}.chat-widget__contact-description{margin:0;color:var(--color-text-muted);font-size:var(--text-xs);line-height:var(--line-relaxed)}.chat-widget__composer label,.chat-widget__contact-field label{font-weight:var(--font-weight-semibold)}.chat-widget__contact-field{display:grid;min-width:0;grid-gap:var(--space-1);gap:var(--space-1)}.chat-widget__contact-form input[type=email],.chat-widget__contact-form input[type=text]{width:100%;min-width:0;min-height:3rem;border:var(--border-width-thin) solid var(--color-border-strong);border-radius:var(--radius-md);background:var(--color-surface);color:var(--color-text);padding:var(--space-2) var(--space-3)}.chat-widget__contact-form input:focus-visible{outline:var(--focus-outline-width) solid var(--color-focus);outline-offset:var(--focus-outline-offset)}.chat-widget__contact-form>.chat-widget__error{margin:0}.chat-widget__contact-actions{position:-webkit-sticky;position:sticky;z-index:1;bottom:0;display:grid;grid-template-columns:minmax(0,1fr);grid-gap:var(--space-2);gap:var(--space-2);padding-top:var(--space-3);border-top:var(--border-width-thin) solid var(--color-border);background:var(--color-surface);box-shadow:0 -.5rem .75rem rgb(15 23 42/.05)}.chat-widget__contact-actions .ui-button{width:100%;min-height:2.75rem;white-space:normal;line-height:var(--line-compact)}.chat-widget__consent-copy .chat-widget__required,.chat-widget__contact-field .chat-widget__required{-webkit-margin-start:.15em;margin-inline-start:.15em;color:var(--color-danger);font-size:var(--text-md);font-weight:var(--font-weight-bold);line-height:var(--line-compact);vertical-align:top}.chat-widget__consent{display:grid;min-width:0;grid-template-columns:auto minmax(0,1fr);align-items:start;grid-gap:var(--space-2);gap:var(--space-2);line-height:var(--line-normal);overflow-wrap:anywhere}.chat-widget__consent-copy{min-width:0;color:var(--color-text);font-size:var(--text-sm)}.chat-widget__consent input{width:1.25rem;height:1.25rem;margin:.1rem 0 0;accent-color:var(--color-control-accent)}@media (max-width:40rem){.chat-demo-shell{width:calc(100% - var(--space-6))}.chat-widget{right:max(var(--space-3),env(safe-area-inset-right));bottom:max(var(--space-3),env(safe-area-inset-bottom))}.chat-widget__panel{inset-block:max(var(--space-2),env(safe-area-inset-top)) max(var(--space-2),env(safe-area-inset-bottom));inset-inline:max(var(--space-2),env(safe-area-inset-left)) max(var(--space-2),env(safe-area-inset-right));width:auto;height:auto;border-radius:var(--radius-lg)}.chat-widget__composer,.chat-widget__contact-capture,.chat-widget__header,.chat-widget__messages{padding-inline:var(--space-3)}}@media (max-height:34rem) and (min-width:40.01rem){.chat-widget__panel{height:calc(100dvh - var(--space-4))}.chat-widget__header{padding-block:var(--space-2)}}@media (prefers-reduced-motion:reduce){.chat-widget__body{scroll-behavior:auto}}.chat-inbox-card{margin-top:0}.chat-inbox-card--workspace{display:flex;min-height:0;flex-direction:column;overflow:hidden;padding:0}.workspace-content--conversations .chat-inbox-card--workspace{overflow:hidden}.chat-inbox__panels{display:grid;width:100%;height:100%;min-width:0;min-height:0;flex:1 1 auto;grid-template-columns:minmax(17rem,.88fr) minmax(24rem,1.4fr) minmax(17rem,.95fr)}.chat-inbox__detail-panel,.chat-inbox__list-panel,.chat-inbox__thread-panel{display:flex;min-width:0;min-height:0;flex-direction:column;gap:var(--space-4);overflow:auto;padding:var(--space-5)}.chat-inbox__list-panel,.chat-inbox__thread-panel{border-right:var(--border-width-thin) solid var(--color-border)}.chat-inbox__list-panel .chat-inbox__filters{grid-template-columns:minmax(0,1fr);gap:var(--space-2);max-width:none;margin-top:0}.chat-inbox__quick-filters{display:flex;align-items:center;flex-wrap:wrap;gap:var(--space-2)}.chat-inbox__quick-filters 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.chat-inbox__item{padding:var(--space-3)}.chat-inbox__detail-header,.chat-inbox__thread-header,.chat-inbox__thread-person{display:flex;align-items:center;justify-content:space-between;gap:var(--space-3)}.chat-inbox__thread-header>div:first-child{display:grid;grid-gap:var(--space-2);gap:var(--space-2)}.chat-inbox__detail-header h2:focus,.chat-inbox__list-panel h2:focus{outline:var(--focus-outline-width) solid var(--color-focus);outline-offset:var(--focus-outline-offset)}.chat-inbox__thread-person{justify-content:flex-end;flex-wrap:wrap;text-align:right}.chat-inbox__thread-panel .chat-inbox__messages{min-height:0;flex:1 1 auto;overflow:auto;overscroll-behavior:contain}.chat-inbox__detail-actions{display:grid;justify-items:start;grid-gap:var(--space-3);gap:var(--space-3)}.chat-inbox-card--workspace .chat-inbox__detail-close,.chat-inbox-card--workspace .chat-inbox__detail-trigger,.chat-inbox-card--workspace .chat-inbox__mobile-back{display:none}.chat-inbox__panel-placeholder{color:var(--color-text-muted);font-size:var(--text-sm)}.chat-inbox-card--compact{margin-top:0}.chat-inbox__header,.chat-inbox__item-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:var(--space-3)}.chat-inbox__header>div{display:grid;grid-gap:var(--space-2);gap:var(--space-2)}.chat-inbox__filters{grid-template-columns:repeat(2,minmax(0,1fr));max-width:var(--container-controls);margin-top:var(--space-5)}.chat-inbox__filters,.chat-inbox__list{display:grid;grid-gap:var(--space-3);gap:var(--space-3)}.chat-inbox__list{margin:var(--space-5) 0 0;padding:0;list-style:none}.chat-inbox__item{display:grid;width:100%;grid-gap:var(--space-2);gap:var(--space-2);border:var(--border-width-thin) solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface);padding:var(--space-4);color:var(--color-text);text-align:left;cursor:pointer}.chat-inbox__item:hover,.chat-inbox__item[aria-current=true]{border-color:var(--color-primary-border);background:var(--color-primary-subtle)}.chat-inbox__item--preview{cursor:default}.chat-inbox-card--compact .chat-inbox__list{gap:var(--space-2);margin-top:var(--space-4)}.chat-inbox-card--compact .chat-inbox__item--preview{padding:var(--space-3) var(--space-4)}.chat-inbox__skeleton-list{display:grid;grid-gap:var(--space-2);gap:var(--space-2)}.chat-inbox__skeleton{height:5rem;border:var(--border-width-thin) solid var(--color-border);border-radius:var(--radius-md);background:linear-gradient(90deg,var(--color-surface-muted),var(--color-surface),var(--color-surface-muted));background-size:200% 100%;animation:workspace-skeleton 1.4s ease-in-out infinite}.chat-inbox__item-heading{align-items:center}.chat-inbox__summary{color:var(--color-text)}.chat-inbox__meta{color:var(--color-text-muted);font-size:var(--text-xs);overflow-wrap:anywhere}.chat-inbox__detail{display:grid;grid-gap:var(--space-3);gap:var(--space-3);margin-top:var(--space-6);border-top:var(--border-width-thin) solid var(--color-border);padding-top:var(--space-5)}.chat-inbox__operator-actions,.chat-inbox__quality-form,.chat-inbox__reply-form{display:grid;justify-items:start;grid-gap:var(--space-3);gap:var(--space-3)}.chat-inbox__reply-form{width:100%}.chat-inbox__quality-form .ui-field{width:min(100%,var(--container-form))}.chat-inbox__reply-composer{display:flex;width:100%;min-width:0;align-items:center;gap:var(--space-2);border:var(--border-width-thin) solid var(--color-border-strong);border-radius:var(--radius-pill);background:var(--color-surface);padding:var(--space-1)}.chat-inbox__reply-composer:focus-within{outline:var(--focus-outline-width) solid var(--color-focus);outline-offset:var(--focus-outline-offset)}.chat-inbox__reply-input{width:100%;min-width:0;min-height:var(--space-12);border:0;border-radius:var(--radius-pill);outline:0;background:transparent;color:var(--color-text);padding:var(--space-2) var(--space-4);line-height:var(--line-normal)}.chat-inbox__reply-input::placeholder{color:var(--color-text-muted);opacity:1}.chat-inbox__reply-input:focus-visible{outline:0}.chat-inbox__send-button{width:var(--space-12);min-width:var(--space-12);height:var(--space-12);min-height:var(--space-12);flex:0 0 auto;padding:0}.chat-inbox__reply-composer .chat-inbox__send-button{border-radius:var(--radius-pill)}.chat-inbox__send-button svg{width:var(--icon-md);height:var(--icon-md)}.chat-inbox__facts{display:grid;grid-gap:var(--space-2);gap:var(--space-2)}.chat-inbox__facts span{color:var(--color-text-muted);font-size:var(--text-xs)}.chat-inbox__messages{display:flex;flex-direction:column;align-items:stretch;gap:var(--space-3);margin:0;padding:0;list-style:none}.chat-inbox__messages li{display:flex;width:100%;border:0;padding:0}.chat-inbox__message--visitor{justify-content:flex-start}.chat-inbox__message--agent,.chat-inbox__message--human{justify-content:flex-end}.chat-inbox__message-bubble{display:grid;width:-moz-fit-content;width:fit-content;max-width:min(86%,42rem);grid-gap:var(--space-2);gap:var(--space-2);border:var(--border-width-thin) solid var(--color-border);border-radius:var(--radius-lg);background:var(--color-surface-muted);padding:var(--space-3) var(--space-4)}.chat-inbox__message--agent .chat-inbox__message-bubble{border-color:var(--color-border);background:var(--color-agent-message-bg)}.chat-inbox__message--human .chat-inbox__message-bubble{border-color:var(--color-primary-border);background:var(--color-primary-subtle)}.chat-inbox__message-meta{display:flex;align-items:baseline;justify-content:space-between;gap:var(--space-4);color:var(--color-text-muted);font-size:var(--text-xs)}.chat-inbox__message-author{color:var(--color-text);font-weight:var(--font-weight-semibold)}.chat-inbox__message-bubble p{white-space:pre-wrap;overflow-wrap:anywhere}@media (max-width:40rem){.chat-inbox__filters{grid-template-columns:minmax(0,1fr)}.chat-inbox__header{align-items:flex-start}}@media (max-width:80rem){.chat-inbox-card--workspace{overflow:auto}.workspace-content--conversations .chat-inbox-card--workspace{overflow:visible}.chat-inbox__panels{height:auto;min-height:100%;grid-template-columns:minmax(16rem,.8fr) minmax(0,1.2fr);grid-template-rows:minmax(0,1fr) auto}.chat-inbox__detail-panel{grid-column:1/-1;border-top:var(--border-width-thin) solid var(--color-border)}}@media (max-width:56rem){.chat-inbox__message-bubble{max-width:94%}}@keyframes workspace-skeleton{to{background-position-x:-200%}}@media (max-width:80rem){.chat-inbox-card--workspace{overflow:visible}.chat-inbox-card--workspace .chat-inbox__detail-close,.chat-inbox-card--workspace .chat-inbox__detail-trigger{display:inline-flex}.chat-inbox__detail-backdrop{position:fixed;z-index:1100;inset:0;background:rgb(15 23 42/.36)}.chat-inbox__detail-panel{position:fixed;z-index:1101;inset:0 0 0 auto;display:flex;width:min(26rem,calc(100vw - var(--space-4)));height:100vh;height:100dvh;max-height:100dvh;overflow:auto;border:0;border-left:var(--border-width-thin) solid var(--color-border);background:var(--color-surface);padding:var(--space-5);box-shadow:var(--shadow-md);overscroll-behavior:contain;transform:translateX(100%);visibility:hidden;transition:transform var(--duration-normal) ease,visibility 0s linear var(--duration-normal)}.chat-inbox__detail-panel[data-drawer-open=true]{transform:translateX(0);visibility:visible;transition:transform var(--duration-normal) ease}.chat-inbox__detail-header{flex-wrap:wrap}}@media (max-width:48rem){.chat-inbox-card--workspace,.workspace-content--conversations .chat-inbox-card--workspace{overflow:hidden}.chat-inbox__panels{height:100%;min-height:0;grid-template-columns:minmax(0,1fr);grid-template-rows:minmax(0,1fr)}.chat-inbox__list-panel,.chat-inbox__thread-panel{min-height:0;overflow:hidden;border:0}.chat-inbox__panels[data-mobile-thread-open=false] .chat-inbox__thread-panel,.chat-inbox__panels[data-mobile-thread-open=true] .chat-inbox__list-panel{display:none}.chat-inbox__list-panel .chat-inbox__list{min-height:0;flex:1 1 auto;overflow:auto}.chat-inbox__thread-panel .chat-inbox__messages{max-height:none;min-height:0;flex:1 1 auto;overflow-y:auto}.chat-inbox__thread-header{align-items:flex-start;flex-direction:column}.chat-inbox__thread-header>div:first-of-type{display:grid;grid-gap:var(--space-2);gap:var(--space-2)}.chat-inbox__thread-person{justify-content:flex-start;text-align:left}.chat-inbox__detail-trigger{align-self:flex-start}.chat-inbox-card--workspace .chat-inbox__mobile-back{display:inline-flex}}.chat-metrics-card{margin-top:0}.chat-metrics__header{display:flex;justify-content:space-between;gap:var(--space-4)}.chat-metrics__header>div{display:grid;grid-gap:var(--space-2);gap:var(--space-2)}.chat-metrics__filters{display:grid;grid-template-columns:repeat(2,minmax(0,1fr)) auto;align-items:end;grid-gap:var(--space-3);gap:var(--space-3);max-width:52rem;margin-top:var(--space-5)}.chat-metrics__period{margin-top:var(--space-5);color:var(--color-text-muted);font-size:var(--text-sm)}.chat-metrics__grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));grid-gap:var(--space-3);gap:var(--space-3);margin:var(--space-4) 0 0}.chat-metrics__item{display:grid;align-content:start;grid-gap:var(--space-2);gap:var(--space-2);min-width:0;border:var(--border-width-thin) solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface);padding:var(--space-4)}.chat-metrics__item dt{color:var(--color-text-muted);font-size:var(--text-sm)}.chat-metrics__item dd{margin:0;font-size:var(--text-2xl);font-weight:var(--font-weight-semibold);line-height:var(--line-tight);font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.chat-metrics__item dd span,.chat-metrics__note{color:var(--color-text-muted);font-size:var(--text-xs)}.chat-metrics__item dd span{display:block;margin-top:var(--space-2);font-weight:var(--font-weight-regular);line-height:var(--line-relaxed)}.chat-metrics__note{margin-top:var(--space-4)}.chat-metrics-card--compact{margin-top:0;border:0;padding:0;background:transparent;box-shadow:none}.chat-metrics-card--compact .chat-metrics__header--sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;-webkit-clip-path:inset(50%);clip-path:inset(50%)}.chat-metrics-card--compact .chat-metrics__note,.chat-metrics-card--compact .chat-metrics__period{display:none}.chat-metrics-card--compact .chat-metrics__grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:var(--space-4);margin:0}.chat-metrics-card--compact .chat-metrics__item{min-height:7.25rem;align-content:center;border-color:var(--color-border);padding:var(--space-5)}.chat-metrics__skeleton-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));grid-gap:var(--space-4);gap:var(--space-4)}.chat-metrics__skeleton{height:7.25rem;border:var(--border-width-thin) solid var(--color-border);border-radius:var(--radius-md);background:linear-gradient(90deg,var(--color-surface-muted),var(--color-surface),var(--color-surface-muted));background-size:200% 100%;animation:workspace-skeleton 1.4s ease-in-out infinite}@media (max-width:56rem){.chat-metrics__grid{grid-template-columns:repeat(3,minmax(0,1fr))}}@media (max-width:40rem){.chat-metrics__filters,.chat-metrics__grid{grid-template-columns:minmax(0,1fr)}.chat-metrics__filters .ui-button{justify-self:start}.chat-metrics-card--compact .chat-metrics__grid,.chat-metrics__skeleton-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:var(--space-2)}.chat-metrics-card--compact .chat-metrics__item{min-height:6rem;padding:var(--space-3)}.chat-metrics-card--compact .chat-metrics__item dt{font-size:var(--text-xs)}.chat-metrics-card--compact .chat-metrics__item dd{font-size:var(--text-xl)}}.ui-card{min-width:0;margin-top:var(--space-6);border:var(--border-width-thin) solid var(--color-border);border-radius:var(--radius-lg);padding:var(--space-6);background:var(--color-surface);box-shadow:var(--shadow-sm)}.ui-card>:where(h2,h3)+*{margin-top:var(--space-4)}.ui-card>.ui-card{margin-top:var(--space-6)}.ui-button{display:inline-flex;min-height:var(--button-height-md);align-items:center;justify-content:center;gap:var(--space-2);border:var(--border-width-thin) solid transparent;border-radius:var(--radius-md);padding:0 var(--space-4);color:var(--color-text);font-size:var(--text-sm);font-weight:var(--font-weight-semibold);line-height:1;text-align:center;white-space:nowrap;cursor:pointer;transition:background-color var(--duration-fast) ease,border-color var(--duration-fast) ease,color var(--duration-fast) ease,box-shadow var(--duration-fast) ease,transform var(--duration-fast) ease}.ui-button,.ui-button:hover:not(:disabled){text-decoration:none}.ui-button:active:not(:disabled){transform:translateY(var(--interaction-press-offset))}.ui-button:disabled{background:var(--color-disabled);border-color:var(--color-border);color:var(--color-disabled-text);cursor:not-allowed;opacity:.78}.ui-button--primary{background:var(--color-primary);border-color:var(--color-primary);color:var(--color-on-primary)}.ui-button--primary:hover:not(:disabled){background:var(--color-primary-hover);border-color:var(--color-primary-hover)}.ui-button--primary:active:not(:disabled){background:var(--color-primary-active)}.ui-button--secondary{background:var(--color-secondary);border-color:var(--color-primary-border);color:var(--color-on-secondary)}.ui-button--secondary:hover:not(:disabled){background:var(--color-secondary-hover)}.ui-button--outline{background:var(--color-surface);border-color:var(--color-border-strong);color:var(--color-text)}.ui-button--outline:hover:not(:disabled){background:var(--color-surface-muted);border-color:var(--neutral-500)}.ui-button--ghost{background:transparent;color:var(--color-text-muted)}.ui-button--ghost:hover:not(:disabled){background:var(--color-surface-muted);color:var(--color-text)}.ui-button--destructive{background:var(--color-danger);border-color:var(--color-danger);color:var(--color-on-status)}.ui-button--destructive:hover:not(:disabled){background:var(--color-danger-hover);border-color:var(--color-danger-hover)}.ui-button--link{min-height:auto;border:0;padding:0;background:transparent;color:var(--color-link);font-weight:var(--font-weight-semibold)}.ui-button--link:hover:not(:disabled){color:var(--color-link-hover);text-decoration:underline;text-underline-offset:.2em}.ui-button--link:disabled{background:transparent;color:var(--color-disabled-text);cursor:not-allowed}.ui-button--sm{min-height:var(--button-height-sm);padding-inline:var(--space-3);font-size:var(--text-xs)}.ui-button--lg{min-height:var(--button-height-lg);padding-inline:var(--space-6);font-size:var(--text-md)}.ui-input,.ui-select{width:100%;min-width:0;min-height:var(--control-height-md);border:var(--border-width-thin) solid var(--color-border-strong);border-radius:var(--radius-md);padding:var(--space-2) var(--space-3);background:var(--color-surface);color:var(--color-text);line-height:var(--line-normal);transition:border-color var(--duration-fast) ease,box-shadow var(--duration-fast) ease,background-color var(--duration-fast) ease}.ui-input::placeholder{color:var(--neutral-500);opacity:1}.ui-input:hover:not(:disabled),.ui-select:hover:not(:disabled){border-color:var(--neutral-600)}.ui-input[aria-invalid=true],.ui-select[aria-invalid=true]{border-color:var(--color-danger)}.ui-input:disabled,.ui-select:disabled{background:var(--color-disabled);color:var(--color-disabled-text);cursor:not-allowed}.ui-checkbox{width:var(--checkbox-size);height:var(--checkbox-size);flex:0 0 auto;margin:0;accent-color:var(--color-control-accent);cursor:pointer}.ui-checkbox:disabled{cursor:not-allowed}.ui-field{display:grid;min-width:0;grid-gap:var(--space-2);gap:var(--space-2);color:var(--color-text);font-size:var(--text-sm);font-weight:var(--font-weight-semibold)}.ui-field__hint{color:var(--color-text-muted);font-size:var(--text-xs);font-weight:var(--font-weight-regular)}.ui-field__error{color:var(--color-danger);font-size:var(--text-xs);font-weight:var(--font-weight-medium)}.ui-checkbox-field{min-height:var(--control-height-md);gap:var(--space-2);color:var(--color-text);font-size:var(--text-sm);font-weight:var(--font-weight-medium)}.ui-badge,.ui-checkbox-field{display:inline-flex;align-items:center}.ui-badge{min-height:var(--badge-height);justify-content:center;border:var(--border-width-thin) solid transparent;border-radius:var(--radius-pill);padding:var(--space-1) var(--space-3);font-size:var(--text-xs);font-weight:var(--font-weight-semibold);line-height:var(--line-compact);white-space:nowrap}.ui-badge--neutral{background:var(--neutral-100);border-color:var(--neutral-200);color:var(--neutral-600)}.ui-badge--primary{background:var(--color-primary-subtle);border-color:var(--color-primary-border);color:var(--color-primary-ink)}.ui-badge--success{background:var(--color-success-bg);border-color:var(--color-success-border);color:var(--color-success)}.ui-badge--warning{background:var(--color-warning-bg);border-color:var(--color-warning-border);color:var(--color-warning)}.ui-badge--danger{background:var(--color-danger-bg);border-color:var(--color-danger-border);color:var(--color-danger)}.ui-badge--info{background:var(--color-info-bg);border-color:var(--color-info-border);color:var(--color-info)}.ui-alert{border:var(--border-width-thin) solid var(--color-border);border-left-width:var(--alert-accent-width);border-radius:var(--radius-md);padding:var(--space-3) var(--space-4);background:var(--color-surface-muted);color:var(--color-text);font-size:var(--text-sm)}.ui-alert--neutral{border-color:var(--color-border);border-left-color:var(--neutral-500);background:var(--neutral-50)}.ui-alert--info{border-color:var(--color-info-border);border-left-color:var(--color-info);background:var(--color-info-bg);color:var(--color-info)}.ui-alert--success{border-color:var(--color-success-border);border-left-color:var(--color-success);background:var(--color-success-bg);color:var(--color-success)}.ui-alert--warning{border-color:var(--color-warning-border);border-left-color:var(--color-warning);background:var(--color-warning-bg);color:var(--color-warning)}.ui-alert--danger{border-color:var(--color-danger-border);border-left-color:var(--color-danger);background:var(--color-danger-bg);color:var(--color-danger)}.ui-spinner{display:inline-block;width:var(--icon-md);height:var(--icon-md);flex:0 0 auto;border:var(--spinner-border-width) solid var(--neutral-200);border-top-color:var(--color-primary);border-radius:50%;animation:ui-spin .7s linear infinite}.ui-spinner--sm{width:var(--icon-sm);height:var(--icon-sm)}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;-webkit-clip-path:inset(50%);clip-path:inset(50%)}@keyframes ui-spin{to{transform:rotate(1turn)}}